1. Introduction
   This End User License Agreement ("Agreement") is a legal agreement between you ("User") and CentralAuth ("Company") governing the use of CentralAuth ("Service"). By using the Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you do not agree, do not use the Service.
2. Description of the Service
   CentralAuth is a passwordless authentication service that allows users to log in to third-party websites ("Third-Party Services"). The Service provides authentication through secure mechanisms, including but not limited to OAuth providers, biometrics or magic links.
3. License Grant
   Subject to compliance with this Agreement, the Company grants the User a non-exclusive, non-transferable, revocable, limited license to use the Service for personal or business authentication purposes.
4. User Responsibilities
1. Users must ensure that their authentication credentials (such as email or biometric data) are accurate and secure.
2. Users must ensure that they are legally entitled to use any provided authentication credentials.
3. Users must not share, transfer, or misuse their authentication credentials.
4. Users shall not use the Service for any unlawful or unauthorized purpose.
5. Users must comply with all applicable laws and regulations while using the Service.
5. Third-Party Services
1. CentralAuth facilitates authentication to Third-Party Services but does not control or take responsibility for their functionality, security, or content.
2. Users acknowledge that interactions with Third-Party Services are at their own risk and subject to the terms and policies of those services.
6. Privacy & Data Collection
1. The Service collects and processes authentication-related data in accordance with the CentralAuth Privacy Policy.
2. The Company does not store user passwords but may collect metadata, device information, and logs to enhance security and user experience. Any sensitive data will be stored securely and in accordance with applicable laws.
3. By using the Service, you consent to such data collection and processing.
7. Security Obligations & Incident Response
1. The Company implements industry-standard security measures to protect authentication data and prevent unauthorized access to the Service.
2. Users are responsible for maintaining the security of their devices and credentials used to access the Service.
3. In the event of a security incident that may affect User data, the Company will notify affected Users within 72 hours of becoming aware of the incident, in accordance with applicable data protection laws.
4. Users must promptly report any suspected security vulnerabilities or unauthorized access to their accounts to the Company.
5. The Company reserves the right to temporarily suspend access to User accounts if suspicious activity is detected, pending investigation.
8. Restrictions
1. Users may not modify, reverse engineer, decompile, or disassemble any part of the Service.
2. Users may not attempt to gain unauthorized access to the Service or interfere with its operations.
3. Users may not use the Service in a way that could harm the Company, its affiliates, or other users.
4. Users may not use CentralAuth as a reseller, intermediate or service provider for third parties. The Service is intended for direct use by the User and may not be redistributed, resold, or offered as part of another service to third parties without prior written authorization from the Company.
9. API Usage & Rate Limiting
1. The Service provides API access subject to rate limits designed to ensure fair usage and service stability for all Users.
2. Users must not exceed the rate limits specified in their service plan or attempt to circumvent rate limiting mechanisms.
3. The Company reserves the right to implement, modify, or enforce rate limits at any time to maintain service quality and prevent abuse.
4. Users engaging in excessive API usage that impacts service performance may have their access temporarily or permanently restricted.
5. Automated or bulk operations must comply with the Company’s fair use guidelines and may require prior approval for high-volume usage.
6. Users are responsible for implementing appropriate error handling and retry logic in their applications to gracefully handle rate limiting responses.
10. Service Availability & Termination
1. The Company reserves the right to modify, suspend, or terminate the Service at any time without liability.
2. The Company may terminate a User’s access if they violate this Agreement or misuse the Service.
11. Service Level Agreement & Uptime
1. The Company aims to maintain a service uptime of 99.9% on a monthly basis, excluding scheduled maintenance windows.
2. Scheduled maintenance will be announced at least 24 hours in advance when possible, and the Company will attempt to schedule maintenance during low-usage periods.
3. In the event of unplanned service interruptions, the Company will work diligently to restore service as quickly as possible.
4. Service level commitments do not apply during force majeure events, third-party service outages beyond the Company’s control, or User-caused issues.
5. The Company’s sole remedy for failing to meet uptime commitments shall be service credits as defined in the applicable service plan, if any.
12. Payment Obligations
1. Use of the Service may be subject to fees as outlined in the Company’s pricing structure.
2. Payments are processed via credit card only. Users must provide valid credit card information to maintain an active subscription.
3. Subscriptions are billed monthly and automatically renewed each month. Payment is due upfront for one month of service.
4. At the start of each new month, additional costs for Monthly Active Users (MAUs) from the previous month are calculated and added to the new invoice.
5. Users may cancel their subscription at any time through their tenant dashboard by changing their subscription to the Free plan. Cancellation will take effect at the end of the current billing period.
6. No refunds will be provided for partial months of service. Upon cancellation, the subscription will remain active for the entire month that has been paid for.
7. Changes to subscription plans will take effect at the end of the current billing month. Users will be charged the new plan rate starting from the next billing cycle.
8. If payment collection fails (e.g., due to expired credit card, insufficient funds, or other payment issues), Users have 14 days to update their payment information via the tenant dashboard.
9. After 14 days of failed payment collection, the tenant account will be deactivated until all outstanding invoices are paid in full.
10. Users are responsible for all charges incurred under their account, including applicable taxes.
11. The Company reserves the right to suspend or terminate access to the Service for non-payment.
13. Intellectual Property Rights
1. All intellectual property rights in the Service, including trademarks, copyrights, and patents, are owned by the Company or its licensors.
2. Users do not acquire any rights to the Service except for the limited license granted under this Agreement.
3. Users may not use the Company’s trademarks or logos without prior written permission.
14. Indemnification
1. Users agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising out of or related to their use of the Service or violation of this Agreement.
2. This indemnification obligation includes any claims made by third parties against the Company due to the User’s actions or omissions.
15. Termination
1. Either party may terminate this Agreement at any time by providing written notice to the other party.
2. Upon termination, the User must cease all use of the Service and delete any related data.
3. Termination does not affect any rights or obligations accrued prior to termination.
16. Force Majeure
1. The Company shall not be liable for any failure to perform its obligations under this Agreement if such failure is due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, and other unforeseen events.
17. Disclaimers & Limitation of Liability
1. The Service is provided "as is" without warranties of any kind. The Company disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.
2. The Company is not responsible for any damages resulting from the use or inability to use the Service, including security breaches, data loss, or unauthorized access.
3. The Company’s total liability under this Agreement shall not exceed the amount paid by the User, if any, for using the Service.
18. Changes to This Agreement
1. The Company reserves the right to modify this Agreement at any time. Users will be notified of significant changes, and continued use of the Service constitutes acceptance of the revised Agreement.
19. Governing Law & Dispute Resolution
1. This Agreement shall be governed by the laws of the European Union.
2. Any disputes arising from this Agreement shall be resolved through arbitration or in the courts of the Netherlands.
20. Contact Information
    For questions or concerns regarding this Agreement, contact us via the contact form.